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Fragments of thought

Tuukka Sarkki 2010
The Digital Service Designer's reading list:

  • On Design Tools
  • On Usability
  • On Project Methodology
  • On Visualization
  • The Portal is long gone and dead - yet service design is still based on the Domain Mindset Portals became obsolete as users preferred search engines for means of accessing services regardless of domain. Yet the domain mindset lingers. The Mashup concept is a transition tool, a bastard of the Portal.
    Semantic web will bring the death of Social Media as we know it
    The services currently described broadly as Social Media are architecturally complex constructions based on the obsolete paradigms and limitations of the old domain / portal mindset of web services.
    Searching tools of the next generation; visual search, semantic search
    The barriers of language will be overcome by new tools and availability of ontology and semantic data.
    Content is king, but every king needs a realm - a context
    System and device level context awareness is the key to building sustainable services.
    The next generation of digital commerce - the three click ideal
    Semantic data and context aware ubiquitous systems enable a new way at looking at consumerism and commerce - the last walls of the marketplace have come down as every situation holds the possibility of purchase. Service or goods could be purchased on the spot, by identifying the object with visual and semantic tools, and purchased with a mobile device. You see what you want, you buy it with three clicks. No matter if it's on the street, in the shop or in a roadside ad. A cool designer T-shirt worn by somebody you see on the street? Take a picture with your mobile device, the system identifies the object and asks if you want to buy it. Previously inserted payment and delivery data are submitted to the vendor automatically upon approval.
    Succesful and sustainable system profiled
    Key factors that shape the life cycle of a system in the digital environment:
  • Integratability: The service provides data to other services, and benefits from data provided by other systems to reduce overlapping and unnecessary dual storage
  • Accessibility: The service is context aware, and available in the context where the user needs it. Regardless of time and location.
  • Efficiency: The scope of the service is clear, and function scope is limited to actual operation. This enables a lean user experience.